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Best Car Rental Companies – Customers gave National Car Rental the highest rank in customer satisfaction for the fourth year in a row, according to the Car Rental Survey News Business Travel.
On a scale of one to five, with one poor and five being excellent, the National Car Rental earned a rating of 4.44. Enterprise, Avis, and Hertz each received second, third, and fourth positions.
Respondents said that supplier communication is the most important factor in evaluating rental companies. A third of surveyed buyers also said that the services at their rental suppliers have increased over the past year, while 62% say services remain the same. 5.4% said their service is declining.
National Car Hire Buyers call the company’s response to billing issues, increased bids, and regular representative meetings as reasons for top-ranked suppliers.